Thank you for using the ScreenPro website. We are committed to protecting the privacy of the personal information you provide to us during your use of our website, and/or any verbal or written communication that occurs between us. This Privacy Policy outlines how we collect, use, store and disclose your personal information.

This Policy applies together with our rights and obligations under the New Zealand Privacy Act 2020 and all other data privacy laws applicable to your personal information.

In this policy:

• “we” and “us” “Unex” and “Unex Systems” and “ScreenPro” and “TreadTech” means Unex Systems (NZ) Limited; and

• personal information means identifiable information about you, for example, your name, email address, telephone number and so on. If you cannot be identified (for example, when personal information has been aggregated and anonymised) then certain parts of this policy may not apply to that information.

Who we are
UNEX is a New Zealand registered limited liability company and our registered business name is: Unex Systems (NZ) Limited. We operate this website unex.co.nz (and the domains screenpro.nz and treadtech.nz) and all pages within these domains.

Consent
By using our website, you accept the terms of this Privacy Policy. You also consent to us collecting, storing, using and disclosing your personal information for the purposes for which you provided it.

The information we collect

The ways we may collect your personal information can be categorised into:

• Information you provide us directly.

• Information which is collected automatically.

• Information we collect from third parties.

• Information you provide to us directly

The information you may provide to us may include:

• data allowing us to get in touch with you (contact data). This contact data may include your name, email address, telephone number, postal address, and/or communication preferences.

• information contained in or relating to any communication that you send to us or that we send to you (communication data). The communication data may include the communication content and metadata associated with the communication via telephone conversations, email, text, social media and our website.

• information relating to transactions including your purchases of goods and/or services, from us and/or through our website (transaction data). The transaction data may include your payment card details or other payment and transaction details.

• website user account data (account data). This account data may include your name, email address, account creation and modification dates, website settings and marketing preferences.

• data about your use of our website and services (usage data). The usage data may include data collected from Google Analytics and HubSpot.

• information contained in our online forms.

• information provided when registering for our newsletter.

• information provided when applying for an account with us.

• invoicing and purchasing information

• employment-related documentation e.g. CV or resume

Providing some information is optional but if you choose not to provide required or requested information, we may be unable to provide some of our services to you and some functions and features on our website may not be available to you.

Information which is collected automatically

This website uses cookies and pixels trackers for use by us and third party service providers. A cookie is a file that stores information about you and your behaviour on the internet.

Cookies are created by a web server when you browse a website and are stored on your web browser. Cookies are accessed by a webserver upon entering a website. Cookies used on this website enable some of the website’s essential functionality and help us provide the best possible service to you by tailoring our services to best suit your preferences. There are two types of cookies: persistent cookies and session cookies. Persistent cookies are stored on a web browser until they expire or are deleted. Session cookies expire upon the user closing their web browser.

We use cookies to:

• help us analyse the use and performance of our website and services.

• identify you as you navigate our website (for example to record items you wish to purchase in your shopping cart).

• personalise your experience by storing your preferences.

• protect our user accounts and our services generally.

• tailor advertising and display advertising that will be most relevant to you.
  

Most internet browsers give you the option to reject all cookies, accept all cookies, erase cookies stored on your device or be notified before a cookie is stored on your device. However, if you reject or erase the cookies referred to above some functionality or features of this website may not function properly or be fully available.

Pixel trackers are HTML code snippets that are loaded when you visit our website or open an email connecting to our website. Pixel trackers are used by us for tracking user behaviour and conversions on our website.

Information collected from third parties

We may collect personal information about you from third parties with your consent or where otherwise permitted by law (for example, where the source of the information is publicly available).

Where you provide us with any personal information about a third party, you must have that third party’s consent to do so. By providing us any third party personal information, you warrant that you have that third party’s permission to provide that information to us.

Other information

We also collect non-identifiable information, when you engage with our website, such as:

• Your device ID, device type and information, geo-location information, Internet Protocol (IP) address and standard web log information. This information is managed with regular rotational purges.

• We use Google Analytics software to help measure traffic patterns to, from, and within our website. This service is used to anonymously aggregate website statistics such as number of page views, the number of visitors, time spent on our site, browser types, and common entry and exit points into and from the website. All information is aggregated by Google Analytics and provided to us to help us better understand usage of our website — no individual visitors are identified. Google Analytics is a leader in the industry and their systems have been adopted as an accepted website traffic measurement standard amongst major websites. You can learn more about Google Analytics and the privacy practices of Google by visiting the following links: https://marketingplatform.google.com/about/analytics/ or https://policies.google.com/privacy?hl=en

Google Analytics Data Collection

In addition to addition to default data collected through a standard Google Analytics implementation we enable the following data collection features:

• Google signals data collection
  Google Analytics collects data about your traffic to provide additional features like cross-device audiences and insights. Google Analytics will collect visitation information and associate it with Google information from accounts of signed-in users who have consented to this association for the purpose of ads personalisation. This Google information may include end user location, search history, YouTube history, and data from sites that partner with Google—and is used to provide aggregated and anonymized insights into our users’ cross device behaviours.

• Granular location and device data collection
  Google Analytics collects metadata about the city-level location and granular device details of our website and app visitors so it can provide location and device-based capabilities.

• Personalised Advertising settings
  We export our Google Analytics audiences and conversions to our linked Google Ads account for the purpose of delivering relevant, personalised experiences to our users.

Opting out of Google Analytics
Website visitors can opt-out of the use of Google Analytics trackers through Ad Settings or by installing the Google Analytics Opt-out Browser Add-on which provides users with the ability to prevent their data from being used by Google Analytics. This add on is available here: https://tools.google.com/dlpage/gaoptout/.

In addition to Google Analytics, we use other third-party email marketing tools to track how our website performs to make sure we are constantly improving our services. These third-party sources cannot identify you. All sources are secure and private and are only accessed by UNEX. These third-party marketing sources will never contact you directly or share your data for their own purposes.

Email Marketing
Currently we hold a secure account with marketing service Campaign Monitor and Hubspot. Please see their Privacy Policy here: https://www.campaignmonitor.com/policies/#privacy-policy and https://legal.hubspot.com/privacy-policy

Social Media Advertising
Currently, we use Facebook, LinkedIn and Instagram. Please see their Privacy Policy here: https://www.facebook.com/policy.php and https://www.linkedin.com/legal/privacy-policy

We collect your personal information in order to:

• communicate with you, including responding to your feedback and information provided in submission forms

• administer, evaluate and improve our website

• improve our services

• conduct administrative tasks within our business including, but not limited to, generating and processing invoices and purchase information, processing your application for an account with us, assigning unique identifiers and processing delivery orders

• generate a Producer Statement using the information you provide to us.

• enable your use of the services available on our website

• send you relevant commercial communications via email and/or other messaging

• send you email notifications and our client newsletter that you have specifically requested

• send you marketing communications relating to our business, that you have specifically previously agreed to, or which we think may be of interest to you (you can opt out of these marketing communications at any time)

• deal with enquiries and complaints made in relation to our website, content, or suppliers

• for any other purpose for which you give your consent e.g. applying for a job with us

• Unless you give us permission to reuse your personal information, we only hold this information for as long as it is required for the purpose for which it was provided. We then destroy or de-identify personal information unless we are otherwise required or authorised by law to retain the information.

How we use your personal information
We will primarily use your personal information to provide you with any goods and/or services you have requested and to support our relationship with you.

We may also use your personal information as follows:

• communications – to monitor, respond to and/or keep records of our e–mail communications and other correspondence with you;

• transactions – to provide our services, provide you with information in respect of our services, generate invoices and other payment–related documentation;

• operations – to operate, improve and enhance the website and our services. We may analyse the use of our website or services to ensure our website and services are provided in the most effective manner for you;

• marketing – if you opt–in to receive information about our promotional offers and/or newsletters from us, we may use your personal information to contact you by email and/or post with the information you have opted–in to receive;

• customer support – to support your use of our goods and/or services, this may include assisting with the resolution of product issues or other issues relating to the website, whether by email or otherwise

• record keeping and reporting – to create and maintain our databases, back–up copies of our databases and business records generally. We may also use your personal information to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties;

• security – in order to detect and/or prevent any illegal activity that may threaten us, or any of our services;

• risk management – where necessary for the establishment, exercise, or defence of legal claims. We may also use your personal information where necessary for the purposes of obtaining or maintaining insurance, managing risks and/or obtaining professional advice; and

• compliance – in order to comply with any applicable laws and/or regulations or in order to protect your vital interests or the vital interests of another natural person.

Disclosure of personal information
We do not and will never disclose any personal information you provide to us to any outside parties without your permission, unless it is necessary for us to do so in order to carry out our service to you or otherwise as required or permitted by law. We may disclose your personal information:

• to our related companies to the extent required to support the provision of goods and/or services to you or to otherwise create and maintain our databases and business records generally;

• to third parties who assist and enable us to use your personal information to support delivery of our services to you, these third party service providers include:

• trusted business partners

• service providers such as our web host, IT system administrators and professional advisors

• software providers such as customer relationship management and accounting software

• contractors who work with us to provide specific services

Your personal information will only ever be disclosed to third parties who have agreed to treat your personal information in a manner consistent with applicable privacy laws.

Security of information
We are committed to keeping your personal information as safe and secure as possible and we follow generally accepted industry standards to protect the personal information submitted to us.

We employ all reasonable precautions to prevent the loss, misuse, or alteration of your personal information. We hold your personal information digitally in secure databases operated by our third-party service providers. Hard copies of personally identifiable information are contained within a locked filing cabinet. Access to your information within our organisation is limited to employees that are entitled to access this information as a requirement of their role.

Our website uses secure sockets layer (SSL) technology which establishes an encrypted link between our web server and a user’s web browser. This link ensures that all data passed between the web server and browser remain private. However, by using our site, you acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet, regardless of how securely we store your data.

Links to other websites
This website contains links to other sites and embedded content from other providers. Please be aware that we are not responsible for the accuracy or the privacy practices of such sites. This Privacy Policy applies solely to information collected on this website and/or in any verbal or written communication that occurs between us.

Accessing and updating your personal information
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you would like to ask for a copy of your information, or to have it corrected, please contact us at the details provided at the bottom of this page. These rights are subject to certain limitations and exceptions as set out in the Privacy Act.

If at any time you would like to opt out of receiving any correspondence from us, or would like your personally identifiable information removed from our database, please contact us using the details at the bottom of this page and we will honour your request.

Amendments to our Policy
We may, from time to time, amend this Privacy Policy. Any changes will be effective immediately upon the updating of this Privacy Policy on our website. Following any changes, should you continue to use our services, it will be deemed that you have agreed to such changes.

Making a complaint
If you believe your privacy has been breached or if you have a complaint about our handling of your personal information, please contact our privacy officer using the details below.

We take privacy complaints seriously. If you make a complaint, we aim to respond within 10 business days to acknowledge your complaint at which time we will let you know how long we will take to resolve your complaint. We will investigate your complaint and write to you to explain our decision as soon as practicable.

How to contact us
If you would like to know more about how we collect, use, store and disclose your personal information, please contact us using the details below.

Email: info@unex.co.nz
Phone: 07 850 9464
Address: 42 Bryant Road, Te Rapa, Hamilton